FAQ

Do you have a physical store?

Yes! We are located at 7 High Street in the picturesque village of Yackandandah, North East Victoria. 

Winter Trading Hours
Monday 10 – 4.30pm
Tuesday 10 – 4.30.pm
Wednesday 10- 4.30pm
Thursday 10 – 5pm
Friday 10 – 5pm
Saturday 10 – 4pm
Sunday 10 – 4pm
.30 Can I redeem my Vend Loyalty online?

Unfortunately not. Vend Loyalty can only be redeemed in-store.

Is everything in your store Australian made?

While a great deal of our products are made in Australia this isn’t the case for all our products, please be assured that all of our products are ethically made and all are Australian designed.

Can I use coupon codes on you site?

Yes! Just add your coupon code into your cart or at checkout.

Can I redeem my gift voucher through your online store?

Please contact our store at hello@seventhpocket.com and we will give you a code so you can redeem you voucher online.

Can I purchase an item online and collect from the store?

Yes! We have a pick up option available! Please place your order online, select “Pick Up” in delivery method and we will have your purchase ready to collect the next business day.

I can’t find an item on the website anymore?

If you can no longer find the item online please email us, hello@seventhpocket.com, and we will do our best to fulfil your request.

I purchased a pair of earrings, underwear or swimwear. Can I return them?

We’re unable to refund or exchange earrings, underwear and swimwear due to hygiene purposes. Please refer to out Returns Policy for further information.

Can I have my order gift wrapped and sent to another address?

Yes, for sure. Gift wrapping is complimentary on request. To request Gift Wrapping please add a note in the, “Special Instructions” box at checkout. We will make sure that no tags and receipts are included! If you would like your purchase to be delivered to a different address, please add the recipients details in the shipping field and your details in the billing field. Please do not hesitate to email us with any questions hello@seventhpocket.com.

Got another question?

Please contact us at hello@seventhpocket.com